Customer Care - Gaining and Retaining

Deliver Quality Service

It's hard enough to get customers let alone lose them. When every penny counts, exceptional customer service have become a major factor in delivering that good quality, your customers are willing to pay for even during difficult times.

2nd March 2011 (Wednesday) from 10am until 12.30pm

This workshop sets out to help you:

• Understand the concept of customer care
• Apply these concepts in a practical environment

Discover the Secrets:

• Why you lose customers
• Find out why customers use you
• What are the major sources of complaints
• Customer motivation
• The hygiene factors
• Rewards and recognition

This workshop is for those in business in Westminster and is FREE

Book today

Call Kim Sadler PDT

020 7266 0636

PDT Westminster Enterprise Centre, 59 Elgin Avenue, London W9 2DB

Need help with Business Taxes inc. PAYE and HR?

Need help with Business Taxes inc. PAYE and HR?

The Westminster Enterprise Centre is delighted to announce that Westminster residents can have access to a free help-desk every Tuesday. The centre welcomes Jayne Cai MBA, Chartered MCIPD to the team. Jayne is experienced at providing the answers to local businesses covering the areas such as Business taxes including PAYE, Human Resources and all aspects of employing staff.

Anyone interested in booking a one-to-one business advice session or attending a "Taxing Affair" workshop on the 23rd February 2011 please contact Kim on 020 7266 0636 or email kim@pdt.org.uk

Jayne Cai's Profile

HR Payroll Bookkeeping

After a successful commercial career Jayne has set up her own business offering professional prices, this trades as HR Payroll, Bookkeeping. Your business can benefit from MBA qualified Jayne who is a chartered member of the Chartered Institute of Personnel Development. Her company provides:

• Accurate bookkeeping and payroll services
• Strong understanding of the commercial world
• Proven ability to create and implement policies and procedures
• Effectively manage resources in the areas of communications, recruitment, employee relations, restructure, pay and benefits

We can work at your premises or ours.

Call 07972 228 409 or email us info@hrpayrollbookkeeping.co.uk