Customer Care - Gaining and Retaining

Deliver Quality Service

It's hard enough to get customers let alone lose them. When every penny counts, exceptional customer service have become a major factor in delivering that good quality, your customers are willing to pay for even during difficult times.

2nd March 2011 (Wednesday) from 10am until 12.30pm

This workshop sets out to help you:

• Understand the concept of customer care
• Apply these concepts in a practical environment

Discover the Secrets:

• Why you lose customers
• Find out why customers use you
• What are the major sources of complaints
• Customer motivation
• The hygiene factors
• Rewards and recognition

This workshop is for those in business in Westminster and is FREE

Book today

Call Kim Sadler PDT

020 7266 0636

PDT Westminster Enterprise Centre, 59 Elgin Avenue, London W9 2DB

Need help with Business Taxes inc. PAYE and HR?

Need help with Business Taxes inc. PAYE and HR?

The Westminster Enterprise Centre is delighted to announce that Westminster residents can have access to a free help-desk every Tuesday. The centre welcomes Jayne Cai MBA, Chartered MCIPD to the team. Jayne is experienced at providing the answers to local businesses covering the areas such as Business taxes including PAYE, Human Resources and all aspects of employing staff.

Anyone interested in booking a one-to-one business advice session or attending a "Taxing Affair" workshop on the 23rd February 2011 please contact Kim on 020 7266 0636 or email kim@pdt.org.uk

Jayne Cai's Profile

HR Payroll Bookkeeping

After a successful commercial career Jayne has set up her own business offering professional prices, this trades as HR Payroll, Bookkeeping. Your business can benefit from MBA qualified Jayne who is a chartered member of the Chartered Institute of Personnel Development. Her company provides:

• Accurate bookkeeping and payroll services
• Strong understanding of the commercial world
• Proven ability to create and implement policies and procedures
• Effectively manage resources in the areas of communications, recruitment, employee relations, restructure, pay and benefits

We can work at your premises or ours.

Call 07972 228 409 or email us info@hrpayrollbookkeeping.co.uk

Free Business Training Seminars 2011

Research has shown those businesses that start after receiving this type of help are four times more likely to be a success. So we're here to help you...

• 12th Jan Financial Planning-cash flow, profit & loss, break-even point
• 19th Jan Market Research & Questionnaire Design
• 26th Jan Marketing and Promotion - techniques and tips
• 3rd Feb Social Enterprise Workshop
• 10th Feb Introduction to Self employment
• 17th Feb Financial Planning - cash flow, profit & loss, break-even point
• 23rd Feb It's a Taxing Affair - Taxes & Paye workshop. How to employ a member of staff plus benefits for the self-employed

This service is only available to Westminster residents. To book your FREE Seminars or for free business support call: 020 7266 0636

Westminster Enterprise Centre, 59 Elgin Avenue, London W9 2DB

FREE Business Training Seminars

Do you have a hobby or idea that you want to develop into a business or need to build your enterprise?

Then put these dates in your diary (All seminars 10.00am to 12.30pm)

• 18th November Selling Skills, Learn to Sell with Ease
• 25th November It's a Taxing Affair - Taxes & tax return workshop, benefits for the self-employed
• 1st December Introduction to Self-Employment
• 8th December Financial Planning - cash flow, profit & loss, break-even point simply explained
• 15th December How to Survive and Thrive - The easy way to boost sales & profits
• 16th December Networking - workshop and Seasonal Drink (12 noon - 2pm)

If you would like to attend any of these seminars and you live in the Borough of Westminster please call the Westminster Neighbourhood Enterprise Centre on 020 7266 0636

Actingworks website

Actingworks

When a mum wants to return to work it can be a daunting prospect. So former Broadway producer Bebie Waller started up a business using drama as a educational tool.

Bebie Waller runs interactive workshops and after-school club. They consist of Yoga, drama, languages, street dance and music. All the after school clubs and workshops provide a fun and fact filled learning experience. They are designed to improve communication skills and self-confidence.

Bebie has developed the programme herself. She has enjoyed a career in film, theatre, TV, radio and the recording industry since 1982. She has worked with children throughout her career and has worked as a coach and mentor.

Actingworks are now facilitating 20 workshops a month for children from the North Westminster community.

If you would like more information you can call Bebie Waller on 07950 579 595

Dog Socialising Classes

Dog Socialising Classes for all dog owners in Wards W9 and W10 (Harrow Rd Ward) and (Queens Park Ward) commence on the 9th of October 2010. They will take place at Queens Park Gardens (Ilbert Street).

• W10 Puppy Classes 2.30pm - 3pm
• Adult Dog Classes 3pm - 4pm 

Crissie is also a client of the Westminster Enterprise Centre

Training will be given regarding 'Walking on the Lead', 'Not to Jump up', 'Recall and other anti social doggy behaviour!

The classes run for 6 weeks and will run by Crissie Chambers (NOCN) in Dog Psychology and Dog Aggression. 

ALL DOGS MUST BE ON A LEADS - NO EXTENSION LEADS PLEASE

Any queries contact Crissie on 0794 9523 710

NB; Remember is is not only important to pick up after your dog - BUT is part of the Dog Control Act

Training Seminars

Future Training Seminars at the Westminster Enterprise Centre

 For residents that reside in North Westminster only

Do you have a hobby or idea that you want to develop into a business or need to build your enterprise?

Then put these dates in your diary (all seminars 10.00 am to 12.30 pm)

• 14th October - Financial Planning - cash flow, profit & loss, break-even point simply explained
• 20th October - Market Research & Questionnaire design
• 27th October - Marketing and Promotion - techniques and tips
• 3rd November - Financial Planning - cash flow, profit & loss, break-even point
• 10th November - Introduction to Self-Employment
• 18th November - Selling Skills - learn to sell with ease
• 25th November - It's a Taxing Affair - Taxes & tax return workshop, benefits for the self employed

To book your FREE seminars or for free business support call: 020 7266 0636 (During office hours - Mon to Thurs)

Westminster Enterprise Centre, 59 Elgin Avenue, London W9 2DB